Five9 has Identified the issue and can see agents return to an operational state. They will continue to monitor the system.
Posted Sep 29, 2020 - 13:03 EDT
There was a system status change of Performance Degradation type on domain Regent University for Five9 service. Reconnecting Plus and VCC Applications The following services were affected: VCC, Plus Desktop, Voice, Network. Five9 is currently working on the issue.