Regent University | Technology Status
All Systems Operational

About This Site

Welcome to the Regent University Information Technology Status Page. Here you will find live and historical system up-time and maintenance notifications.

If you are experiencing issues with a system that is managed by the Regent University Information Technology Department, please contact the IT Help Desk.

Call: 757-352-4076
Email: helpdesk@regent.edu

Blackboard and Learning Technology Operational
90 days ago
100.0 % uptime
Today
Blackboard Learn ? Operational
Panopto ? Operational
Collaborate ? Operational
Collaborate Ultra ? Operational
Box View (inline grading) ? Operational
VoiceThread ? Operational
Smarthinking ? Operational
90 days ago
100.0 % uptime
Today
SafeAssign ? Operational
90 days ago
100.0 % uptime
Today
Zoom Meeting Operational
90 days ago
100.0 % uptime
Today
LibGuides Operational
90 days ago
100.0 % uptime
Today
Regent Websites Operational
my.regent.edu ? Operational
regent.edu Operational
Email Operational
Faculty and Staff Microsoft Office 365 Outlook Mail Operational
Student Gmail by Google Operational
Campus Services Operational
Azure Dev Tools for Teaching ? Operational
Campus Computing ? Operational
Academic Services Operational
90 days ago
100.0 % uptime
Today
Banner and Genisys ? Operational
Degree Works ? Operational
Library Portal Operational
Cognos Operational
90 days ago
100.0 % uptime
Today
Network Operational
Campus Network ? Operational
Firewall ? Operational
ResNet ? Operational
Networking Systems Operational
90 days ago
100.0 % uptime
Today
Citrix Operational
VPN Operational
Campus WiFi Operational
90 days ago
100.0 % uptime
Today
Virtual Servers ? Operational
90 days ago
100.0 % uptime
Today
IT Security Operational
Email Security ? Operational
Cloud App Security ? Operational
Web Filter ? Operational
Identity Management and Logon Services Operational
Central Authentication Service (CAS) ? Operational
Active Directory Federation Services (ADFS) ? Operational
Self Service Password Change Operational
Telephones Operational
90 days ago
99.98 % uptime
Today
Phones ? Operational
90 days ago
99.97 % uptime
Today
Call Center Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 22, 2022

No incidents reported today.

Jan 21, 2022

No incidents reported.

Jan 20, 2022

No incidents reported.

Jan 19, 2022

No incidents reported.

Jan 18, 2022
Completed - The scheduled maintenance has been completed.
Jan 18, 19:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 17:00 EST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 18, 16:54 EST
Resolved - This incident has been resolved.
Jan 18, 07:55 EST
Identified - The issue has been identified and a fix is being implemented.
Jan 16, 21:22 EST
Investigating - There is a partial Power outage on campus causing limited connectivity to some buildings on campus.
Jan 16, 21:22 EST
Jan 17, 2022

No incidents reported.

Jan 16, 2022
Completed - The scheduled maintenance has been completed.
Jan 16, 09:11 EST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jan 16, 09:10 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 06:00 EST
Scheduled - The Banner and Genisys systems will be unavailable, Sunday, Jan 16th from 6am -12pm (Eastern Time) for Banner software upgrades. An email notification will be sent when the system is available for use.

Blackboard will be available during the upgrades.

Please contact the helpdesk (helpdesk@regent.edu) if you have any questions or concerns.


~ Information Technology
Jan 13, 09:07 EST
Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022
Completed - The scheduled maintenance has been completed.
Jan 13, 09:30 EST
Update - Scheduled Telephone Maintenance is running long,
Inbound calling will be disrupted until maintenance is completed.
We apologize for the delay and will update as soon as the changes are complete.
Jan 13, 07:47 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 06:00 EST
Scheduled - On campus inbound calling will be impacted.
Jan 13, 05:42 EST
Jan 12, 2022
Resolved - This incident has been resolved.
Jan 12, 10:36 EST
Update - We are continuing to monitor for any further issues.
Jan 12, 09:21 EST
Update - All calls appear to be completing as expected. If you experience issues please contact the IT Helpdesk.
Jan 12, 09:20 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 12, 09:18 EST
Update - We are continuing to work on a fix for this issue.
Jan 12, 08:53 EST
Update - Numbers in the range of 757-352-4000 through 757-352-4999 are currently operational.

757-352-5000 range is still a work in progress.
Jan 12, 08:53 EST
Update - We are continuing to work on a fix for this issue.
Jan 12, 08:32 EST
Update - We are continuing to work on a fix for this issue.
Jan 12, 08:31 EST
Identified - The issue has been identified and a fix is being implemented.
Jan 12, 08:30 EST
Update - We are continuing to investigate this issue.
Jan 12, 08:14 EST
Update - We are continuing to investigate this issue.
Jan 12, 08:08 EST
Update - We are continuing to investigate this issue.
Jan 12, 08:06 EST
Investigating - Inbound calls are not completing at this time.
Jan 12, 08:05 EST
Completed - The scheduled maintenance has been completed.
Jan 12, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 06:00 EST
Scheduled - Inbound phone numbers will be migrated from the old phone system to the new IP Office system during this maintenance period. Five9 Call Center operations will not be impacted.
Jan 11, 10:37 EST
Jan 11, 2022
Resolved - This incident has been resolved.
Jan 11, 10:11 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 11, 09:05 EST
Investigating - We are currently experiencing Telephone issues. We are currently investigating.
Five9 Call Center Operations are not impacted.
Jan 11, 08:39 EST
Jan 10, 2022
Resolved - This incident has been resolved.
Jan 10, 14:08 EST
Investigating - We are currently investigating this issue.
Jan 10, 13:42 EST
Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.